Questions? We’re Here to Help
Frequently Asked Questions About Skincare
We know choosing skincare products can bring up plenty of questions. Here are answers to some of the things our patients may want to know about cleansers, exfoliants, and everyday care. If you need more help, reach out to us and tell us a little about your skin and goals.
Where can I ask about ZO Skin Health products in Fort Myers?
You can contact us through our short online form or call our Fort Myers office at 239-355-3294. Tell us which ZO Skin Health product interests you, or describe the skin concern you want to address. Our team can answer your questions and share current information.
Can I purchase products directly from this page?
If you would like to purchase a product, please get in touch with us first. Our short contact form lets you tell us exactly what you are looking for. We can explain current purchasing arrangements and help you with the next step.
Do you show skincare product prices online?
We are happy to answer pricing questions directly. Just send us the name of the product you are interested in through our contact form. Our team can follow up with current details.
What is the difference between a gentle and an exfoliating cleanser?
A gentle cleanser primarily removes makeup, surface oil, and everyday impurities. An exfoliating cleanser adds ingredients or particles that help lift accumulated surface skin cells. If your skin is dry or sensitive, an exfoliating wash may not be the most comfortable daily choice. We can help you compare the options in our collection.
Are Oil Control Pads the same as Complexion Renewal Pads?
They have different uses. Complexion Renewal Pads help clarify surface oil and residue, while Oil Control Pads contain 2% salicylic acid for acne treatment. If you already use acne medication or exfoliating skincare, please review your routine before adding another active product.
Can I use a scrub and exfoliating pads in the same routine?
Sometimes, but using multiple exfoliants together can irritate your skin. It depends on which formulas you use, how often you apply them, and whether you also use prescription skincare. We recommend checking your routine with a qualified professional before combining several active products.
What if my skin is sensitive or I recently had a facial?
Please tell us about any recent treatments, irritation, allergies, or prescription creams. Freshly treated or sensitive skin may need a simpler routine while it settles. Follow your treatment provider’s aftercare instructions before adding an exfoliating cleanser, scrub, or pad.
Do these products replace sunscreen?
No. Cleansers, toners, and exfoliating products serve different purposes from sunscreen. We encourage daily broad-spectrum sun protection as part of your morning skincare routine, especially in sunny Southwest Florida.
Do you have an office in Cape Coral?
Our medical spa is located in Fort Myers, and we welcome patients from Cape Coral and throughout Lee County. If you are making the trip to ask about a particular product, please contact our team ahead of time. We will be happy to help with your questions.